Retirement Living Co-ordinator Salary: Scale 4: £22,421.06 per annum plus an essential car user allowance
Location: Telford
Hours: 36 hour per week - Temporary until 31st March 2023 (Part time hours will also be considered)
The Organisation:
The Wrekin Housing Group’s partnership between The Wrekin Housing Group and Choices Housing Association enables a focus on meeting and exceeding the needs and expectations of our wide range of customers.
We are at the forefront of making a difference to people’s lives. As a socially minded business, we provide 13,000 homes for affordable and social rent across Telford & Wrekin, Shropshire, and Staffordshire. We have ambitious plans to grow up to 16,000 homes by 2025 and we are also an innovative and well recognised provider of care.
Alongside our growth plans we are embarking on a fundamental transformation programme to modernise how we interact with our customers, engage communities and support partners. Everyone matters at Wrekin so we are investing in our people and the systems they use, all to improve quality and choice across the organisation.
Our vision and aims are clear and we are determined to deliver. To help lead this journey we are looking for an outstanding individual who will drive the strategy and delivery of our development programme.
We want individuals who inspire positive change, communicate clearly and enable our people to support each other and grow together so we deliver for our customers, right across our socially minded business.
(For further details please visit our website https://www.wrekin.com/ )
The Role:
We are looking to recruit a Retirement Living Co-ordinator to join our Retirement Living team within The Wrekin Housing Group. A key part of the role will be to provide an Intensive Housing Management services to residents living in a retirement living environment along with providing a home visiting service to maintain adequacy and safety of accommodation. You will be required to assist The Group in striving to meet it’s mission and to help foster a culture of continuous improvement.
(Please see the Job Description for further details)
What you will need:
For the role of a Retirement Living Co-ordinator It is essential that you have a recognised First Aid at work qualification or be willing to work towards one as well as a Basic food and hygiene certificate. A driving License is also essential for this position as part of the role will consist of you visiting residents in our retirement living Schemes, however we will consider applications from candidates that are learning to drive.
The ideal candidate must have past experience in a customer service environment, to be knowledgeable about all aspect of the business that affects Retirement Living, a proven record of outstanding customer care and have excellent administration skills.
In line with the Organisation's values you will be expected to promote a positive, friendly and understanding attitude towards customers and other colleagues ensuring that effective communication is maintained in order to achieve consistency with the high levels of performance, efficiency and quality that is expected of our Employees.
(Please see the Person Specification for further details)
Our inclusive culture
We are committed to being an equal opportunities employer. All applications are considered on the requirements of the role regardless of gender identity, nationality, ethnicity, marital status, age, disability, sexual orientation, religious belief or background. Please refer to our Equal Opportunities Policy below for further information.
Benefits:
In return we offer you an interesting, challenging and rewarding opportunity to join a supportive Organisation that is committed to making a difference to people lives.
The Recruitment Process In partnership with our trusted external providers we are committed to undertaking care and safeguarding checks with all colleagues. These checks may vary according to the role you have applied for.
We also ask for two references for everyone who is offered a position, one of which must be your current or most recent employer. All roles will also be offered subject to satisfactory right to live and work in the UK checks; if you need any further information on these checks please visit www.gov.uk
Ref : WHG1905. Closing Date : 08/07/2022
- Interview Date : 15/07/2022