Making a Difference
to people's lives

Operational Services Manager x 2

Salary: £54,659 Per Annum, Plus Essential Car User Allowance

  • There is the requirement to participate in the Groups out of hour’s Supervisory service, which carries an additional payment when worked.

Full Time (36 hours)/ Permanent

Hybrid working arrangement available; however due to the operational nature of the role, there is a requirement to work from the office at Old Park Telford, a minimum of three days a week.

Our Organisation:

The Wrekin Housing Group is at the forefront of making a difference to people’s lives. As a socially minded business, we provide 13,000 homes for affordable and social rent across Telford & Wrekin, Shropshire, and Staffordshire. We have ambitious plans to grow up to 16,000 homes by 2025 and we are also an innovative and well recognised provider of care.

Alongside our growth plans we are embarking on a fundamental transformation programme to modernise how we interact with our customers, engage communities and support partners. Everyone matters at Wrekin so we are investing in our people and the systems they use, all to improve quality and choice across the organisation.

Our vision and aims are clear and we are determined to deliver. To help lead this journey we are looking for two outstanding individuals who will drive the strategy and delivery of our ambitions across the operational areas of our business. 

We want individuals who inspire positive change, communicate clearly and enable our people to support each other and grow together so we deliver for our customers, right across our socially minded business.

(For further information about our organisation please visit

The role:

We are looking to appoint two suitably qualified and experienced Operational Services Managers who will be responsible for the Managed Services functions, which includes our Customer Contact Centre, Repairs and Maintenance teams across empty and occupied homes, Supply Chain Management, Delivery of External Contracts and Out of Hours services.

These roles are key to supporting the Head of Operational Services to maintain and improve performance across a large operating area, delivering improvement initiatives that are innovative, effective and deliver excellent services for our residents. A complimentary set of skills that work positively and collaboratively with each other, other heads of service and management and commercial thinking to deliver the best possible outcomes within agreed budgets and time frames.

(For further information refer to Job Description)

What you will need:

The successful candidates will be required to demonstrate experience and a track record of successes in leading, managing and motivating people, the delivery and improvement of frontline services and managing performance to achieve positive outcomes across all or some of the Managed Services functions, in order to maintain the high standards that the Group have established for its customers.

Given the environment you will be working in, you must be able to demonstrate effective communication, strong team working, organisational, interpersonal skills and maintaining high levels of confidentiality at all times.

You will be expected to promote a positive, friendly and understanding attitude towards our customers and other colleagues. Demonstrating initiative and resilience when required in order to achieve objectives, deliver solutions, enhance levels of performance and efficiency across the service.

(For further information refer to Person Specification)


In return we offer you an interesting, challenging and rewarding opportunity to join a supportive organisation. Our benefits include an attractive Annual Leave allowance, a Competitive Pension Scheme, Health Care options, Life Assurance, discounted gym and a savings/discount scheme for shopping and days out.

(For further information refer to Job Pack)


Interviews will take place at our headquarters in Telford.

Closing date:      Friday 13th October 2023
Interview date: Monday 23rd and Wednesday 25th October


This role requires that successful applicant to hold a Full UK Driving License and the use of a vehicle for business use.

Ref : WHG2219. Closing Date : 16/10/2023 - Interview Date : 23/10/2023


Application tips This vacancy is now closed

Share this job