Service Manager




Department:          ShireLiving

Location:               The Coppice - Bicton, Shrewsbury

Hours of Work:     37.5 hours per week (Over a 7 day rota, including an emergency on call rota)- Permanent

Salary:                   £31,057 per annum plus benefits


ShireLiving is the Group’s premium housing brand offering luxury apartments and facilities for the over 55s age group. Our developments are attractive, modern buildings that allow tenants to live independently in modern apartments, with the convenience of having all the help and support they need on their doorstep and the added benefit of being part of a friendly community, with 24 hour on site support. Our tenants remain at the heart of every ShireLiving development and we expect all staff to deliver the same standard of exceptional customer service by promoting and facilitating active and healthy lifestyles, social engagement and wellbeing whilst also offering access to a quality care provision.

In order to further improve the services offered and experiences of our ShireLiving tenants a revised structure is being implemented which will better utilise the knowledge, skills and experience of the partners within the Group.

ShireLiving is a partnership between The Wrekin Housing Group and care provider Choices Housing. Service Managers will be employees of The Wrekin Housing Group.

(For Further details please visit our Website

The Role:

This role offers an exciting opportunity to proactively lead, manage and develop a team to deliver excellent tenant focused services and build positive partnerships with other stakeholders, which contribute to the delivery of the full range of 24 hour services across the ShireLiving schemes.

A key responsibility in this role will include recruiting, training and supervising the team, promoting effective working practices, monitoring performance and implementing action plans to maximise performance and ensure the team demonstrate the Group vision and values in their work.

Delivering excellent housing and building management services which meet the needs of our customers. Promoting safety, security and reassurance by demonstrating strong leadership, excellent communication skills and developing the team to ensure that a seamless service is delivered.

(For further details please read the Full Job Description)

What you will need:

The Service Manager will play a critical role in ensuring that excellent service is delivered at all times. The successful candidate will need to be enthusiastic, passionate and have a proven track record for delivering excellent customer service with tenants over 55.

Experience of working in housing and building management, with the ability to problem solve, use initiative and prioritise workload is essential. The successful candidate will need to hold or be working towards a recognised Management Qualification.

Along with the desire and motivation to work for an organisation continually looking to improve its services, you will hold a minimum of 3 GCSE’s grade A-C (or equivalent) including English and Math, hold a full UK driving license and have the use of a vehicle for business.

Given the environment you will be working in, you must be able to demonstrate effective communication, strong team working, organisational, interpersonal skills and maintaining high levels of confidentiality at all times. Successful candidates will be required to undertake an Enhanced DBS Check. 

You will be expected to promote a positive, friendly and understanding attitude towards our customers and other colleagues in order to achieve consistency with the high levels of performance, efficiency and quality that is expected of our Employees.

(For further details please read the Full Person Specification)

 **Pre-visits to The Coppice are welcomed on a one to basis – These will be socially distanced and in line with COVID Secure guidelines on a one to one basis – If you would benefit from this, please contact Karen Bate on 01952217363**

This role requires an Enhanced DBS Check

Ref : WHG1445. Closing Date : 02/10/2020 - Interview Date : 22/10/2020


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