Independent Member – Service Quality Committee

Location: Telford

£3,000 + Travel Expenses (45p per mile)

This is a remunerated role, with an anticipated time commitment of approximately one day every two months

Based in Telford and working predominantly in Staffordshire and Shropshire. We are a socially minded and ambitious organisation looking to grow our delivery of the very best housing and care services to our customers.

We are looking for fresh new voices at our Service Quality Committee which will help us improve our organisation and the services we deliver to our communities

Are you that new voice?

Can you provide vision and insight and through your lived experience of our Housing or Care services add real value to our organisation?

In recruiting to our committees, we seek to ensure that we are reflective of the communities we serve, and are therefore best equipped to deal with the opportunities and challenges we face. Experience of working with a Board or committee is an advantage, but not a prerequisite, we can help you to develop your skills in this area.

What is important is an understanding of the customer experience and the knowledge and skills to be able to understand, monitor and scrutinise our performance from the customers perspective. We want you to help us ensure that the voice of the customer influences all aspects of our service delivery.

If you’re this person and have a real enthusiasm for our mission and social purpose, with an emphasis and passion on customer care and a determination to make a meaningful commitment to Wrekin, join us as an Independent Member of our Service Quality Committee.

The closing date for applications is noon on Monday, 26th April 2021

Key Involved Customers

If you are a customer of the Wrekin Housing Group and are interested in making a difference and becoming involved, but are not yet ready or wanting to commit to a formal role, we would still like to hear from you.

We are looking for customers to get involved with us, to tell us what you think of our services and to make sure that the customer voice is heard throughout the Wrekin Housing Group.

We offer a variety of options, so that you can be involved in ways that suit you and will fit with your time commitments, most of which can be done from the comfort of your own home. What we offer in return is help to develop and gain skills, knowledge and confidence, through our Customer Skills Academy.

If you are interested in learning more contact David Lewis for an informal chat on 01952 217181 or email 


To apply for this position please submit an application through Networx Recruitment using the following link: Independent Member – Service Quality Committee ( 

Interviews will take place during the week commencing 10th May 2021.

Ref : WHG1498. Closing Date : 26/04/2021 - Interview Date : 13/05/2021

Supplementary Documents
WHG Recruitment Pack

7 Days left to apply

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