Tenancy Support Worker

Location: Telford & Shropshire

Hours of Work: Full time and Part Time positions available – Temporary 18 Months  

Salary: £19,736 pro rata per annum


The Organisation:

The Wrekin Housing Group’s partnership between The Wrekin Housing Group and Choices Housing Association enables a focus on meeting and exceeding the needs and expectations of our wide range of customers.

We are at the forefront of making a difference to people’s lives. As a socially minded business, we provide 13,000 homes for affordable and social rent across Telford & Wrekin, Shropshire, and Staffordshire. We have ambitious plans to grow up to 16,000 homes by 2025 and we are also an innovative and well recognised provider of Advice, Support and Care.

Alongside our growth plans we are embarking on a fundamental transformation programme to modernise how we interact with our customers, engage communities and support partners. Everyone matters at Wrekin so we are investing in our people and the systems they use, all to improve quality and choice across the organisation.

We want individuals who inspire positive change, communicate clearly and enable our people to support each other and grow together so we deliver for our customers, right across our socially minded business.

(For further details please visit our website https://www.wrekin.com )


The Role:

A key responsibility of the Tenancy Support Worker is to provide a range of support to service users, to maintain their tenancies and live independently for as long as possible. You will strive towards the delivery of excellent tenant and customer service, offering commitment, interest and enthusiasm in resolving issues.

The successful candidate will be required to teach service users independent the living skills required to ensure that they are able to maintain their tenancy without ongoing support. You will work in partnership with Social Services and other statutory agencies to ensure the best outcomes for the service users is reached, whilst also keeping accurate records and detailing each contact with service users.  

You must be able to adapt the communication style/approach depending on the needs of the customer.

Successful candidates will be required to undertake a DBS Check

(For further details please read the Full Job Description)


What you will need:

A full driver’s license and the use of a car for business use is essential.

Experience of working with vulnerable people, combined with the ability to problem solve, using one’s own initiative to work independently alongside good working knowledge of Microsoft systems would make an successful candidate.

You must hold a minimum of GCSE’s grade A-C (or equivalent) in English and Maths and be proficient in the use of Microsoft packages. A relevant Care and Support qualification or equivalent is highly desirable .

Given the environment you will be working in, you must be able to demonstrate effective communication, strong team working, organisational, interpersonal skills and maintaining high levels of confidentiality at all times. Taking responsibility for your own personal development, sharing knowledge and skills and learning from others within your team.

You will be expected to promote a positive, friendly and understanding attitude towards our customers and other colleagues in order to achieve consistency with the high levels of performance, efficiency and quality that is expected of our Employees.

(For further details please read the Full Person Specification)



In return we offer you an interesting, challenging and rewarding opportunity to join a supportive organisation.

Ref : WHG1662. Closing Date : 07/11/2021 - Interview Date : 15/11/2021

Supplementary Documents
Job Description

13 Days left to apply

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