Customer Service Assistant - Springwood - ShireLiving (Shifnal)


Location: Shifnal (Springwood – ShireLiving scheme)

Hours of Work: Various hours available covering a 7 day rota

Salary:  Full time equivalent salary of £18,398 per annum Pro Rota 


The Organisation:

The Wrekin Housing Group’s partnership between The Wrekin Housing Group and Choices Housing Association enables a focus on meeting and exceeding the needs and expectations of a wide range of customers.

We are at the forefront of making a difference to people’s lives. As a socially minded business, we provide 13,000 homes for affordable and social rent across Telford & Wrekin, Shropshire, and Staffordshire. We have ambitious plans to grow up to 16,000 homes by 2025 and we are also an innovative and well recognised provider of care.

Alongside our growth plans we are embarking on a fundamental transformation programme to modernise how we interact with our customers, engage communities and support partners. Everyone matters at Wrekin so we are investing in our people and the systems they use, all to improve quality and choice across the organisation.

We want individuals who inspire positive change, communicate clearly and enable our people to support each other and grow together so we deliver for our customers, right across our socially minded business.

(For further details please visit our website )



ShireLiving offers the perfect lifestyle choice for over 55s looking to embrace retirement and plan for a hassle-free, comfortable and secure future. Working as part of the Shireliving team you have daily opportunities to make a difference to people’s lives.

Exclusively designed to make life following retirement easy, enjoyable and safe, our apartments and bungalows offer all the security and comfort our residents could want together with stylish facilities, stunning shared spaces and organised activity calendars.

Our customers have a wide variety of needs, some are very independent and just need the reassurance of knowing that someone is there when they need them or company with likeminded individuals, some customers have long term health conditions and therefore need our help, carer and support to enable them to live independently at home.

Our friendly team of staff are on hand day or night and deliver a tailored range of quality care and support services offering peace and mind and security. We expect all staff to deliver an exceptional standard of customer service, promote and facilitate healthy, socially active lifestyles and independence and to nurture a welcoming, inclusive and vibrant community in which our tenants can thrive.

(For Further details please visit our Website


The Role:

As a Customer Service Assistant, you will be the first point of contact to welcome Customers to the ShireLiving Scheme.

The successful candidate will be required to provide reception services and advice to all customers and visitors to The ShireLiving Scheme and respond to calls via the community alarm system and ensure visit is recorded and follow up action is taken. Your role will require you to provide outstanding customer service to our tenants and visitors in a safe, caring and inclusive vibrant community.

Successful candidates will be required to undertake a DBS Check

(For further details please read the Full Job Description)


What you will need:

As a Customer Service Assistant, it is essential for you to hold a minimum of A-C’s or 4-9 in English and Maths along with experience in working in a customer service environment. A NVQ Level 2 in Business Admin or equivalent or IT qualification isn’t essential, but is desirable.

Given the environment you will be working in, you must be able to demonstrate effective communication, strong team working, organisational, interpersonal skills and maintaining high levels of confidentiality at all times. Taking responsibility for your own personal development, sharing knowledge and skills and learning from others within your team.

(For further details please read the Full Person Specification)


If you would like to know more about our organisation or this role please email



In return, we offer you a rewarding opportunity within a supportive team of experienced mentors and peers, ensuring you thrive throughout your career.

Should you want to develop further, we’ll invest in your future by offering fully-funded training.

All employees are covered by our life assurance scheme and have access to a variety of other employee benefits including free on-site parking, and dedicated volunteering leave for up to 16 hours per year.

Ref : WHG1709. Closing Date : 28/01/2022 - Interview Date : 31/01/2022

Supplementary Documents
Job Description

11 Days left to apply

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