Customer Insight Executive

Location: Homeworking / Telford
Hours: Full Time 36 hours per week
Salary: £29,341 p/a plus essential car user allowance


Our Organisation:

We are at the forefront of making a difference to people’s lives. As a socially minded business, we provide 13,000 homes for affordable and social rent and care services across Telford & Wrekin, Shropshire, and Staffordshire. We have ambitious plans to grow up to 16,000 homes by 2025.

Alongside our growth plans we are embarking on a fundamental transformation programme to modernise how we interact with our customers, engage communities and support partners. Everyone matters at Wrekin so we are investing in our people and the systems they use, all to improve quality and choice across the organisation.

Our vision and aims are clear and we are determined to deliver. We are looking for an outstanding individual to join us on this journey who will support the Customer Voice and Value Team on the service design and delivery of our Customer Insight programme for the Group.

We want individuals who inspire positive change, communicate clearly and enable our people to support each other and grow together so we deliver for our customers, right across our socially minded business.

(For further details please visit our website


The Role:

A key responsibility of a Customer Insight Executive is to provide support in the development and delivery of a range of methods to ensure that customer feedback and intelligence is collated and used to support effective service design and that the Group understands customers’ current and future needs and expectations.

The successful candidate for this role will need to be able to assist in creating and sustaining a range of ways in which customers, tenants and community data and intelligence can be used across the Group and how it manages and delivers its services. You will also contribute to the delivery of innovative and refreshed solutions across the Customer Insight portfolio of services to ensure the Group are exemplars in this area.

We are looking for someone who can Identify market/demographic trends and provide relevant and up to date information for use in the business planning process including data from primary and secondary sources such as analysis from CIH, Housemark and NHF, survey data, demographic & performance information including data from local authorities, census etc.

(For further details please read the full Job Description)


What You Will Need

You will need to be able to Work collaboratively across the Customer Voice and Value Team to deliver the shared objectives of the Team and the Group and also Work with other teams across the Group to ensure Customer Insight projects remain vibrant, relevant and deliver successful outcomes

You must also have an excellent understanding of using IT applications – including Excel

The ability to understand and interpret complex information and communicate that information effectively is essential for this role.

Given the environment you will be working in, you must be able to demonstrate effective communication, strong team working, organisational, interpersonal skills and maintaining high levels of confidentiality at all times. Taking responsibility for your own personal development, sharing knowledge and skills and learning from others within your team.

You will be expected to promote a positive, friendly and understanding attitude towards our customers and other colleagues in order to achieve consistency with the high levels of performance, efficiency and quality that is expected of our Employees.

A degree or equivalent is desirable.

(For further details please read the full Person Specification)



In return we offer you an interesting, challenging and rewarding opportunity to join a supportive organisation.


To apply for this role, please visit Networx Recruitment and submit an application through their applications portal Customer Insight Executive ( 

Ref : WHG1752. Closing Date : 23/01/2022 - Interview Date : 03/02/2022

Supplementary Documents
Job Description
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