Customer Services Assistant


Department: ShireLiving

Location and Hours of Work:

Ashwood, Oswestry - 17.5 hours per week

Beechwood, Newcastle under Lyme – 22.5 hours per week

Elmwood, Stafford – 25 hours per week

Withywood – Shrewsbury – 29 hours per week

The Coppice - Shrewsbury - 37.5 hours per week (temp 9 month maternity cover)

(All working patterns will cover a 7 day rota)

Salary: Full time equivalent salary of £17,030.23 per annum


ShireLiving is the Wrekin Housing Group’s premium housing brand offering luxury apartments and facilities for the over 55s age group. Our developments are attractive buildings that allow tenants to live independently in modern apartments, with the convenience of having all the help and support they need on their doorstep and the added benefit of being part of a friendly community, with 24 hour on site support. Our tenants remain at the heart of every ShireLiving development and we expect all staff to deliver the same standard of exceptional customer service by promoting and facilitating active and healthy lifestyles, social engagement and wellbeing whilst also offering access to a quality care provision.

(For Further details please visit our Website

The Role:

A key responsibility of a customer service assistant is to strive towards the delivery of excellent tenant and customer service, offering commitment, interest and enthusiasm in resolving issues.

The successful candidate will be required to provide reception services and advice to all customers and visitors to The Shire Living Scheme, carrying out accompanied viewings, assessing security, health and safety checks, completing referrals to other agencies and providing general admin support to the area teams.    

Taking responsibility for your own personal development, sharing knowledge and skills and learning from others within your team.

 (For further details please read the Full Job Description)

What you will need:

The Customer Service Assistant will play a critical role as first point of contact, they must demonstrate excellent communication and numerical skills. The successful candidate will need you be approachable and have the ability to adapt their communication styles dependent on the needs of the customer.

Experience of working in a customer services environment is essential. This combined with the ability to problem solve, using one’s own initiative to work independently alongside good working knowledge of Microsoft systems would make an successful candidate.

You must hold a minimum of GCSE’s grade A-C (or equivalent) in English and Maths. Additional IT qualifications and relevant NVQ level 2’s are desirable however this is not essential.

Given the environment you will be working in, you must be able to demonstrate effective communication, strong team working, organisational, interpersonal skills and maintaining high levels of confidentiality at all times.

You will be expected to promote a positive, friendly and understanding attitude towards our customers and other colleagues in order to achieve consistency with the high levels of performance, efficiency and quality that is expected of our Employees.

Successful candidates will be required to undertake an Enhanced DBS Check. 

(For further details please read the Full Person Specification)

Applicants will be expected to attend the Recruitment for Attitude session taking place on the 27th of November 2019 and a Formal Interview Date taking place on the 4th of December 2019.

Ref : WHT1412. Closing Date : 20/11/2019 - Interview Date : 27/11/2019


Application tips This vacancy is now closed

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