Page 3 - Annual report 2018

Home Standard Annual Report to tenants
2017/2018

Watch Repairs Watch Improving homes
more
more
52,991 Budget £7.61m £9.1m Budget £10.1m

repairs carried Spend £5.87m invested in Spend £9.1m
out during the improving
year homes
Efficiency savings Efficiency savings
£1.74m £1m

% 2016/17 % 2017/18 98.45% Average SAP rating
Responsive repairs 85 85.2 customer
completed same day satisfaction with 72.2 72.9
Customers’ opinion of improvements
right first time 87.9 85.4 % 2016/17 % 2017/18

the repair 91.2 94.1
Customer satisfaction with New bathrooms New kitchens New roofs

Overall satisfaction with 94 94 249 275 103
repairs service
New Homes with new Homes with new
gas boilers windows walls
867 288 189

Read Keeping your home safe Budget £3.68m
more
Spend £3.73m

£3.73m spent keeping homes safe: gas safety, rewiring, electrical
tests, asbestos removal & management and fire safety upgrades Overspend ensuring homes
are kept safe
Heating repair visits per property 99.98% 100% £50k
1.03 1.02 properties properties have

meeting Decent an up-to-date gas
% 2016/17 % 2017/18 Home Standard safety check 6th year running!

Development

£71m invested in developing new homes

New homes New homes Apprenticeships
added started generated
566 138 71

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