Page 9 - Annual report 19_20

VALUE FOR MONEY Annual report for customers
STANDARD 2019/2020

OUR INCOME

For every £1 collected... Based on 2019/20 unaudited accounts.

57.9p Loans (refinancing)

31.1p Rents and service 57.9p: Loans (refi nancing)

charges
4.2p Property sales

3.9p Development grants

1.9p Trading and other
activities
0.7p Garage and shared
ownership rents 3.9p: Development grants
31.1p: Rents and service charges
0.3p Charges to
leaseholders

4.2p: Property sales

OUR EXPENDITURE

For every £1 spent... Based on 2019/20 unaudited accounts.
36.9p Exceptional item
(refinancing)
26.4p New developments

14p Management and 26.4p: New developments

services
11p Interest on loans 36.9p: Exceptional item (refi nancing)

11p Repairs and
improvements
0.5p Other

0.1p Bad debts 14p: Management services

11p: Interest on loans
11p: Repairs and improvements

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