Page 3 - Annual report 19_20
P. 3
Annual report for customers
HOME STANDARD 2019/2020
52,135 REPAIRING HOMES
REPAIRS 79% of responsive repairs were completed on the same day that How do we
compare?
they were reported. The overall customer satisfaction with our
carried out repairs service was 89%
spending
£8.8m IMPROVING HOMES Budgets &
99.45% of customers were happy with improvements they received to their
spent on homes. Amongst other things we fitted:
IMPROVING 239 New bathrooms
EXISTING 235 New kitchens
HOMES 200 New roofs
938 New gas boilers
248 Homes with new windows
1508 Wiring upgrades
741 New doors
100% KEEPING HOMES SAFE
completed We spent £3.72m keeping homes safe by carrying out gas safety Read more
checks rewiring, electrical tests, asbestos removal & management
GAS SAFETY and fire safety upgrades.
CHECKS 100% of our properties met the Decent Homes Standard. Look to the
future
255 BUILDING NEW HOMES
NEW HOMES We invested £46.227m developing new homes. 255 new builds Read more
were completed and another 325 new homes were started. Our
developed development programme has created 39 apprenticeships in the
construction industry in the wider economy.
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