Page 2 - Annual report 2020-21
P. 2

Annual report for customers


                                            Welcome to the annual report for customers 2020/21.
                                            It’s safe to say that the last 12 months have had a huge impact on us all.
                                            We’ve had to change the way we live our lives as we navigate our way
                                            through these uncertain times. I couldn’t be prouder of how our staff and
                                            customers have continued to work together throughout this pandemic.
                                            We have continued to focus on delivering our services in a way our residents
                                            expect of us and the Group are pleased with the results achieved. I know
                                            many of our customers really valued this approach and so we are looking at
                                            how we can continue to provide a more proactive service.
                                            Our results show sustained high levels of customer satisfaction during the
                                            last 12 months, even though we moved to a new digital method of carrying
                                            out satisfaction surveys, significantly increasing the number of responses we
                                            receive. The Group have been resilient but implications of the pandemic have
                                            caused slight slippage in performance in some areas

                                            We’ve worked to engage with and involve more residents in the work we
                                            do, to support people into work and meet the growing need for good quality,
                                            affordable homes across our communities.
                                            This year’s report highlights that Wrekin is well positioned to embrace the
        Quick links                         opportunities as well as the challenges the next few years will bring
                                            Wayne Gethings
        HOMES                               Group Chief Executive



        YOUR VOICE

                                                                            Wayne Gethings, Group Chief Executive



        VALUE FOR MONEY                                          Clive Dann, Chair of the Customer Voice Panel and
                                                                          Laura Hilditch, Chair of the Tenants’ Panel

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