Page 5 - Annual report 2020-21

RESIDENT INVOLVEMENT Annual report for customers
& EMPOWERMENT STANDARD 2020/2021

CARE AND SUPPORT SERVICES

100% REGULATORY COMPLIANCE

Choices care rated We have 15 registered services; 14 rated as Good and one Outstanding,
awarded by the Care Quality Commission.
GOOD A comparison of performance indicates that our care services are operating
within the higher levels of national performance. Only 3% of registered care
or higher homes and 4% of domiciliary services and nursing homes are rated as
Outstanding.

793 SUPPORT SERVICE ACHIEVEMENTS

a support need. The team look at health and wellbeing to equip
people received Our Support and Enablement Service is for tenants over 55 with COVID-19
support
SUPPORT tenants with the skills they need to maintain their tenancy. This could
be providing basic skills like cooking or cleaning, or activities to help
improve their confidence.
Click here to read the full Sheltered Housing Support outcomes report.

% service users achieving their goals 2019/20 2020/21
Living independently 98% 98%
Being healthy 96% 96%
Living as part of a community 100% 99%
Accessing assistive technology 99% 100%
Achieving other personal goals 100% 100%

ADAPTIONS
£478,070 Alongside our able living team, the support and enablement team also

spent on assess people for minor aids and adaptations; this enables tenants to stay
independent in their homes for longer and prevent unnecessary hospital
ADAPTIONS admissions. In 2020/21 we made 396 minor adaptions including things like
rails, ramps and lever taps. We also made 87 major adaptions including
bathroom conversions and wheel chair adaptations.

Back to
quick links

Wrekin Tenants’ Charter

Click on the links below to find out how we’re meeting our commitments

When things go wrong

5