Page 3 - Annual Report 2019

Home Standard Annual Report to tenants
2018/2019

Read Repairs Improving homes
more
51,196 Budget £6.67m £9.59m Budget £9.55m

repairs carried Spend £5.74m invested in Spend £9.59m
out during the improving
year homes
Saving Increased spending on
£930k improving homes £40k

% 2017/18 % 2018/19 99.4% Average SAP rating
Responsive repairs 85.2 79.3 customer
completed same day satisfaction with 72.9 73
doing it right first time 85.4 84 % 2017/18 % 2018/19
Customers’ opinion of us improvements

Overall satisfaction with 94 91 New bathrooms New kitchens New roofs
repairs service
233 272 250

New Homes with new Improvements
gas boilers windows to walls
761 222 340

Keeping your home safe Budget £3.56m

£3.63m spent keeping homes safe: gas safety, rewiring, Spend £3.63m
electrical tests, asbestos removal & management and
fire safety works. Increased spending to
keep homes safe
Heating servicing and repair visits 99.97% 100% £70k
13,904 13,140 properties properties have

meeting Decent an up-to-date gas
2017/18 2018/19 Home Standard safety check 8th year running!

Development

£25.2m invested in developing new homes

New homes New homes
added started Creating
233 263 24

apprenticeships in
the construction
supply chain

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