Page 5 - Annual Report 2019

Tenant Involvement Annual Report to tenants
2018/2019
& Empowerment Standard | Care and support

Complaints Regulatory compliance
about care and support services Watch Care Quality Commission (CQC)
more
95 complaints made in 2018/19 A comparison of performance indicates that our care services
are operating within the higher levels of national performance.

Top 5 reasons for complaint of Choices care is rated good by the CQC
100%
22% 16% 12% Only 3% of national adult social care

Tenant to tenant Staff attitude Environment and 3% of national nursing care is rated good
higher than this.
11% 11%

Quality of work Quality, choice and
presentation of meals

Support services Adaptations

The Wrekin Housing Group’s Support and Enablement 506 301 £516K
Service is for tenants over 55 with a support need. The team
look at health and wellbeing to equip tenants with the skills minor major spent
they need to maintain their tenancy. This could be providing
basic skills like cooking or cleaning, or activities to help No. completed 2018/19
improve their confidence.
The team are also trusted assessors for minor aids and Grab rails, handrails, stair rails and 378
adaptations; this enables tenants to stay independent in their lever taps
homes longer and prevent unnecessary hospital admissions. Wet rooms and showers 93
693 people received support in 2018/19 Stair lifts, hoists, through floor lifts 204

% of service users achieving their goals
Other including door widening, 59
99% lowering kitchen work surfaces etc
To live independently
Paths, ramps , steps, doors and 73
To prevent dependency on NHS 100% gates
services

97% Additional grant funding generated £298k
To be healthy

To live as part of a community 90%

100%
To access assistive technology

To achieve other personal goals 88%

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