Page 7 - Annual Report 2019

Tenancy Standard Annual Report to tenants
2018/2019

Lettings Watch Money Matters
more

...including ...of which No. of cases supported by the Group's money advice
service
1098 702 251 2075

lettings... relets... were transfers.
Backdated welfare benefit Other grants and financial
secured assistance secured
56 mutual exchanges
£2.44m £150,157
2017/18 2018/19
Average relet Home content
time 15.41 15.31 Total additional income insurance
secured for customers
days days members... 1522

Average relet £2.6m
cost £1004 £980

2017/18 2018/19
Satisfaction
with new home
(score out of 10) 9.64 9.77

849 pre-tenancy assessments carried out by
the Group's money advice and tenancy
sustainment teams.

Rent Standard

Rent charged during the year 2018/19

£66,066,687

% of tenants with a clear % rent collected Tenant rent arrears at Number of evictions
rent account financial year end
2017/18 2018/19 2017/18 2018/19
92.9% 100.6 101.0 £258,952 47 38

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