Page 9 - Annual report 2020-21

Annual report for customers
RENT STANDARD 2020/2021

£67.9m RENT CHARGED AND COLLECTED

RENT The rent we charged this year totalled £67,997,517. Some of our Read more
customers overpay their rent to keep on top of their bills which
CHARGED means we managed to collect 101.8% of the rent charged. Even
with the effects of Covid-19 this was slightly higher than the
previous year.

20187/19 2019/20 2020/21
Rent collected 101% 101.4% 101.8%

It should be noted that during Covid lock-down, the government imposed
a court possession ban, which remained in place until 31 May 2021.
Income for this period has been achieved without relying on court orders
and possession, which is reflected in our end of year income performance
figures for 2020/21.

83% TENANTS WITH A CLEAR RENT

tenants have ACCOUNT
The majority of our tenants have managed to keep on top of their rent
NO ARREARS payments. The rent arrears at the end of the financial year totalled
£323,473.

The table below shows how many evictions we had to make compared
with previous years. Due to Covid restrictions, the amount of evictions has
significantly reduced.

2018/19 2019/20 2020/21
No. of evictions 38 43 1

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