Our vision and values
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As a socially minded organisation, we provide housing and care services, and generate social value for customers across Telford & Wrekin, Shropshire and Staffordshire.
Our vision
Making a difference to people's lives
Our values
Inspire positive change
We embrace innovation. We are not afraid to go the extra mile to provide even better services.
Everyone matters
People are at the heart of our team and every team member across the whole community counts.
Communicate clearly
We respect colleagues and customers while recognising the importance of open conversations.
Grow together
We support each other and take pride in our collective success.
Our journey to 2025 includes seven areas of focus
Asset management
We will provide homes that are the best in terms of safety, energy efficiency and sustainability, growing the number of homes for our customers.
Care and support
We will develop business models of care and support to create a bold and innovative service provision.
Our customers
Through listening to our customers we will understand their current and future needs better than any other.
Our stakeholders
We will be considered by our stakeholders to be trustworthy and collaborative, while ensuring we are the partner of choice.
Social value
We will create jobs and promote economic growth in our locality, maximising the social value of our services and delivering wider community benefits.
Value for money
We will be relentless in our search for value and efficiency.
Your employer
We will be a fair and trusted employer, constantly supporting the development and skills of our people.