The best way we can improve the delivery of service to you, is to listen to your voice and act on what you tell us.
Your views matter, and by working in partnership with you, we can make sure that we provide services that you want and value.
Getting involved allows you to positively challenge us and make a real difference whilst making friends, building confidence and learning new skills along the way. It will also look great on your CV!
We can offer you a variety of ways to get involved and influence what we do, whether in person, or by meeting in a virtual environment. Your feedback helps us learn how we can make improvements.
How can I get involved?
We have a number of volunteer opportunities for you to get involved in, including helping with social activities and events, serving customers in our community shops or cafés. We run lunch clubs and need help with everything from dominoes and bingo, to supporting people with IT skills or providing friendship and support.
We also offer work experience placements for those looking to gain skills and move into employment. Our opportunities are designed to add value to the community and our customers. We have various hours available to suit you and fit round any existing commitments. If you are interested in donating a few hours a week or developing new skills or growing in confidence, please get in touch with Gill Price by calling 01952 217326 or email firstname.lastname@example.org. In the support and advice section, you will also find information on work experience placements.
Become a panel group member
If you’re a resident in one of our Wrekin properties you can become a panel member and make your voice heard by providing feedback on our services.
We have a variety of panels, with something for all residents to get involved in. We have the Customer Voice Panel, which consists of involved residents and up to three Board members. Residents can put their views across and hold the Board to account for delivering services and addressing issues that are important for customers, for as little as four hours a month. Our Tenants’ Panel influences policies, strategies and service delivery, by working with the Group to improve services from the start, for only six hours per month. The Customer Assurance Panel reviews our performance against the National and Local Standards. This assures the Regulator for Social Housing, the Group’s Board, employees and tenants that the Group is doing what we say we are doing, to the right standard, for four hours per month. The Tenant Auditors work closely with the Group to look behind the scenes of the services we deliver and make recommendations on any improvements they think we should make. Training is provided and as a member, you'll look at how we do things and you can get involved from as little as six hours per month!
If you would like further information or are interested in getting involved, please contact the Continuous Improvement Team on 01952 217326, write to us at: Continuous Improvement team, The Wrekin Housing Group, Colliers Way, Old Park, Telford, TF3 4AW, or email email@example.com.
You can directly contact a Tenant Representative by calling 01952 217201 or 01952 217181. Alternatively, email David Lewis or Laura Hilditch.
Who - If you are a Wrekin customer you can become a Real Shopper and earn rewards!
What – If you have used any Group service, we want you to tell us how it was - good, bad or indifferent; you could earn up to £30 worth of vouchers a year.
How – You can become a Real Shopper member by contacting us and registering.
You can tell us how we did by:
- Filling out our freepost form
- Calling our free voicemail line.
Why – Most companies have mystery shoppers, but we have 12,500 ‘real’ shoppers that experience our services all the time. We want to know if a service is good or bad or if we’ve done something right or wrong so that we can improve our service to you!
Let us know if you’d like more information by contacting the Continuous Improvement team on 01952 217495 or email firstname.lastname@example.org.
Tenants’ Unite meetings
Our quarterly meetings allow you to discuss and learn more about our services and what we’re doing. They are currently taking place digitally due to COVID-19 and they also give you the chance to have your say. Contact the Continuous Improvement team to register your interest.
If you would be interested in joining the Tenant Unite meetings, please contact the Continuous Improvement team on 01952 217181 or email email@example.com
ShireLiving and Wrekin Retirement Living meetings
If you live in a Retirement Living or Shireliving scheme you can get involved in your regular scheme meetings.
Our customer newsletter is sent out to all tenants twice a year to keep you up to date with news, advice and regional stories; you can tell us what you’d like to read about.
Our surveys are an opportunity to let us know what you think about your home and the services that we provide.
Compliment, comment or complaint
We’d like to hear what you think about our services, or you may just have a comment or suggestion on how we could improve. Our compliment and complaints page details how to get in touch.