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Lettings FAQs


If you are considering a Wrekin home or are applying for the first time, you may have questions.

Listed below are the questions we get asked most often.

New applications

How do I register/get on a waiting list?

We have a number of small lists for those homes we let frequently and these will be advertised on the site when spaces become available. This way, we can ensure that everyone who gets onto our lists, moves quickly. If you would like to go on a waiting list, look out for adverts or save a search, so that we can email you as when a property becomes available.

How long will I have to wait to be housed?

It is difficult to give an exact time for how long it will take you to get a home with us as this varies and depends on lots of factors.

We aim to process your application as quickly as possible, but waiting times for homes can vary and depend on how often the property type you have asked for becomes available and also how many people we have on our list.

Our housing team will be able to give you an estimate of how long you will need to wait once we have accepted and progressed your application.

I need to be given priority for a house, how do I get this?

People’s circumstances can change and sometimes very quickly, including for example people who may be about to become homeless.

If you are a new applicant and need to move urgently, then we would advise you contact your local authority to discuss your circumstances.

I need a house with adaptations, how do I go about this?

We will discuss your needs for your future home with us once we have accepted and progressed your application for a property.

How are the applications looked at – if I am the first to apply will my application be looked at first?

We will consider applications as they come in and documents are uploaded. The quicker you do this, the sooner we can take a look at your application.

I don’t work can I get help with the rent if I apply?

For some of our home ownership properties, you will need to be in employment. For our rented properties, you don’t need to be in work to apply. Please check individual adverts for details.

What are right to rent checks?

We are legally required to check the right to rent status of all household members over the age of 18. Even if they will not be named on the tenancy. As part of our checks, you will be asked to provide documents to show you have the right to live in the UK, either permanently or temporarily.

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Property search

What is ‘save your search’?

If there is nothing suitable when you browse for a home, you can use our ‘save your search’ function. This means we can email you when a property matching your search criteria is advertised. You’ll be the first to know, but you need to act quickly as our waiting lists and available now properties are in high demand and waiting lists often close again very quickly.

Why are there never any properties advertised when I search?

This is because we haven’t got anything available or any spaces on our waiting lists. You can use our 'save a search' option so that we can email you as soon as something that matches your criteria becomes available.

I know a house that is coming available, how do I apply?

This will depend on which area the property is in and what type of property it is. If the property is rented and in Shropshire or Staffordshire, it’s likely we will let via the local lettings scheme. If it’s in Telford, its likely we will let via a waiting list. You can 'save a search' to ensure if it does get advertised that you’ll be the first to know.

I receive e-mails but I can’t see the property on the website, or it says its no longer available?

This is because the advert has now closed. Our properties are in high demand so when you get your email, you need to act quickly to apply.

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Applications in process

Do I need to pay a deposit or any fees?

No, but you will need to have a bank, building society or post office account to be able to apply. We will also ask that you pay a minimum of 1 months rent in advance.

Will I be penalised if I turn down a property that I have applied for?

No, but please read adverts carefully to ensure anything you apply for does meet your requirements. If you have any questions about a home before you apply, you can call the number shown on the advert for more details.

I have applied but not heard anything. What happens next?

If we don’t get back to you straight away don’t worry, it’s because we are processing the application documents and doing checks.

What documentation will I need to provide?

You will need to provide 2 months recent bank statements and also ID for everyone moving in line with right to rent guidelines. We need bank statements so that we can check that your new tenancy with us is going to be affordable.

Do new applicants get issued a password?

New customers won’t have access to an account unless they have applied for a property or waiting list. Your account and log in details are set up by us, and will be linked to your application. If you have already applied and are awaiting your log in details from your housing officer, please check your junk email folders for any missed emails, or you can email us, if you think you might have given us the wrong information on your application.

How can I login to my account?

To login to your account, you will need to have your username and password available. You can then access your account via the login page.

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Current Wrekin customers

Are you a Wrekin tenant who wants to move home?

If you are a Wrekin tenant and you would like to move, please visit our changing your Wrekin home page for information and advice.

I’m an existing customer, but have forgotten my password?

You will need to visit the Wrekin Login page then click the forgotten password link. This takes you through to the reset password process, where you input your username and will get an email to reset.

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New housing developments

Where can I see what new developments you have and how do I apply for these?

Please visit our new homes page for sites currently under construction. These homes are allocated via the relevant local authority.

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What do I do if my question is not on the list?

Please telephone 01952 217100 between 8am and 8pm and our Customer Contact Centre will be able to help.

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