Making a Difference
to people's lives

Compliment or complaint


Make a difference – tell us what you think

We’d like to hear what you think about our services, or you may just have a comment or suggestion on how we could improve.

Compliments

If you’re happy with a particular service, please let us know using the email address compliments@wrekin.com.

By telephone: 01952 217100

In writing: The Wrekin Housing Group, Customer Contact Centre, Colliers Way, Old Park, Telford, TF3 4AW

Complaints

We know that sometimes things can go wrong and that our service has failed, so if that’s the case please let us know what’s happened.

To make a complaint please email complaints@wrekin.com and if you would like to report anti-social behaviour email ASBReports@wrekin.com. Alternatively, you can contact us via the telephone number or address quoted above. Please note that anonymous reports of ASB are more likely to be unresolved than those where we are able to discuss the issue in confidence with the person reporting it.

The Housing Ombudsman

Please note: The Ombudsman will normally only consider your complaint if you have gone through our complaints process first but you can contact them to discuss your complaint at any time. Please Ombudsman information leaflet below.

The Ombudsman’s address is:
Housing Ombudsman Service
PO Box 152
Liverpool
L33 7WQ

Tel: 0300 111 3000

The Wrekin Housing Group Housing Ombudsman information (PDF 631kb)

The Wrekin Housing Group's Complaints Policy (PDF 263kb)

We have also published a self-assessment against the Housing Ombudsman’s Complaints Handling Code.