How to report a repair
![]()
Please report repairs as soon as possible, so we can keep you safe and happy in your home.
Emergency and same-day repairs
- Call us on 01952 217217 - available 24/7.
- Any reports of damp or mould will be treated as an emergency repair.
- For more information, please visit: Damp, condensation and mould
Non-emergency repairs
You can log a non-emergency repair on the My Wrekin App is the easy way for current Wrekin tenants to manage their home at the touch of a button - including reporting a repair and making a payment.
It's available, to download for FREE via the It’s available to download now for free, via the App Store or Google Play, simply search for 'My Wrekin' or 'The Wrekin Housing Group'.
Alternatively, report non-emergency repairs by calling us on 01952 217217.
What do I need to do before a repair can be carried out?
You will need to ensure that the area is clear to enable the tradesperson to easily access the repair, unless you are registered disabled, have any recognised vulnerability or no family members to help you.
What if it can’t be repaired on the same day?
If we can’t it is usually because you may have phoned us too late to complete it the same day, we may have to order specialist parts, or the type of repair means it will always take more than one day to complete. If we cannot complete it on the same day, we will arrange an appointment with you for when we can complete it.