Making a Difference
to people's lives

C19 update – delivering services and shielding - Friday 31 July

Delivering services

The teams at Wrekin delivering services in and around people’s homes continue to do so in a COVID secure way. Face coverings are now mandatory for Wrekin staff in customer facing roles.

When visiting your home, we will ask if you or anyone in your home is self-isolating, shielding or has symptoms of COVID-19. We will also ask you to keep to a social distance, this enables our trades to get on with their work in a safe environment while also keeping you safe.


For those who have been shielding, new guidance is scheduled from tomorrow 1 August. Full shielding measures will no longer be necessary but strict social distancing will still apply. This means taking particular care to minimise contact with people outside of your home or support bubble. More detailed information on shielding guidance and support bubbles is available here.

Today the Prime Minister has announced that some lockdown restrictions which were due to ease this weekend, have been postponed. From Saturday 8 August face coverings will need to be worn in more indoor settings, more detail will be posted in our next update.

Updates and changes due to COVID-19 can occur at any time. The website contains up to date information.

If you, or anyone in your household develops symptoms of COVID-19, it is very important that you request a test (online or by calling 111). You should also inform us if you or anyone in your household has symptoms when you are requesting a service, such as a repair.

Everyone is reminded that we are all still required to stay alert and:

- Stay at home as much as possible
- Limit contact with other people and keep your distance (2m apart)
- Wash our hands often with soap for at least 20 seconds

Please continue to check our website and social media channels for updates and further information. If you would like to receive information directly you can sign up for email updates at

We will continue to update you on the latest government advice on COVID-19, but do check the website in the first instance for the most up-to-date information

31st July 2020