Making a Difference
to people's lives

COVID-19 - Accessing your homes

Now that our full repairs and lettings services are open and gas servicing and other essential compliance work continues, we may need to visit your home. So if you are contacted, please allow us access to your property.

If you have a repair that you have been holding off on reporting, you can now get in touch so we can visit and get the repair sorted. When we do need to visit your home our teams are following the latest government advice on working in people’s homes.

All services are being carried out in a COVID-secure way, keeping to a social distance and working in line with government guidance.

So that we keep you and our staff safe, we will:

  • Ask you if you are self-isolating, have COVID-19 symptoms or are shielding
  • Ask if we can wash our hands at the start and end of our visit
  • Ask you to leave the room when carrying out the job
  • Ask you to stay 2m apart from us at all times.

This enables our trades to get on with their work in a safe environment while also keeping you safe.

This video explains the process in more detail.

Thank you for continuing to let us into your properties when we need access. This is essential for us to keep you safe in your homes. Our Repairs Line is available on 01952 217217.

13th July 2020