Service Update - 6 October

---

We're currently experiencing issues with our some of our systems, including some of our telephone lines.

We're sorry for the inconvenience. We're working urgently with BT to get this resolved as quickly as possible.

At the moment, we're prioritising emergency repairs to make sure customers who need urgent help can still reach us.

Thank you for your patience and understanding while we work to restore our service.

6th October 2026