Making a Difference
to people's lives

Wrekin wins national recognition for tackling anti-social behaviour

We have received national recognition for the way we deal with anti-social behaviour (ASB).

Wrekin’s ASB Service was put under the spotlight by HouseMark as it went through an assessment hoping to meet the requirements needed to show fairness, consistency and excellent practice.

An assessment took place which involved interviews with staff, tenants and partner organisation, and a review of closed ASB cases. The assessors were impressed by Wrekin’s commitment to working with partners to prevent ASB and its clear focus on early intervention and prevention.

The accreditation process consisted of a submission of details of the service against a number of commitments set out by the accreditation process that covered:

  • leadership and strategic commitment
  • accessible and accountable service
  • protection of communities
  • supportive approach to working with victims and witnesses
  • individual and community responsibility
  • prevention and early intervention
  • value for money

The feedback from the assessor was overwhelmingly positive, especially from our customers who gave their time to contribute to the assessment process.

Phil Heywood, Neighbourhood Manager with The Wrekin Housing Group said:

“We are delighted to achieve this prestigious HouseMark ASB accreditation for the first time, and will continue to work towards improving the service we offer.

“Community safety is a priority for Wrekin and we take all reports of anti-social behaviour extremely seriously. We will always act where necessary to protect residents of our neighbourhoods.

“By tackling anti-social behaviour, we can help to create safe, happy communities where people can be proud to live and work, and this award is testament to that.”

HouseMark is an organisation which supports housing organisations to improve their performance and services and the accreditation is awarded in recognition of successful strategic and operational methods social landlords demonstrate to tackle ASB. The accreditation is awarded for three years and will expire in December 2024.

18th February 2022