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to people's lives

Coronavirus COVID-19


The Wrekin Housing Group is taking active steps in response to the Coronavirus outbreak.

Update on our services - Friday 26 February 2021

Earlier this week the government announced a roadmap out of lockdown 3. Our Group Chief Executive Wayne Gethings would like to give an update on what that means for Wrekin services.

For the next 3 – 6 months Wrekin services will remain the same and we will work in partnership with our customers to review and ensure the services we deliver keep getting better.

Everyone is reminded that while infection rates are falling and the vaccine programme continues to be rolled out we should all continue to follow the rules and stay safe.

Around 1 in 3 people with Covid-19 have no symptoms and could be spreading it without knowing it. We all need to play a role in reducing the spread of Covid-19. Doing this will help protect your family, your community and save lives:

  • Hands – Wash your hands regularly for at least 20 seconds
  • Face – Cover your face in indoor settings
  • Space – Staying 2m apart from others

We will continue to keep our website updated on Covid-19, but you should also check the gov.uk website for the most up-to-date information.


Update from Group Chief Executive Wayne Gethings - Monday 25 January

The latest lockdown and our services to you

The national lockdown has brought changes for all of us and I wanted to write and update you on the services that you receive from us.

We’re pleased to let you know that in line with government guidance we can continue to deliver many of our services in a COVID-safe way. This includes repairs and maintenance and providing care. At the moment our offices and area shops remain closed.

If you need a repair
I would like to ask that if you require a repair you think carefully about whether you really need us to visit your home at this time. If you do need a repair please report this in the usual way by calling 01952 217217 or via your scheme manager.

If we need to visit you our COVID-safe working practices have been designed to keep you and our staff safe. We will ask you some questions when you call and provide information and instructions for things to do before we visit, this includes asking about symptoms and making sure where we work is well ventilated.

As a Wrekin customer we are here to support you
We have a range of services available to help from housing and money advice to general support, please get in touch by calling 01952 217100 if you think we might be able to assist in any way. If you are shielding please let us know so that we can discuss any additional support you may need. You can also visit wrekin.com/coronavirus for faqs, tips and advice.

Keeping up to date
We will continue to keep our website wrekin.com updated with information and advice COVID-19, but you should also check gov.uk/coronavirus for the most up-to-date news and guidance.

I would like to thank you for your continued support as we work through this time together. Please stay at home, protect the NHS and save lives.

Stay safe and take care.

Wayne Gethings

Group Chief Executive


C19 update: National Lockdown – repairs service update - 15 January 2021

National Lockdown

As the latest national lockdown continues, we would like to update you on our repairs service.

Wrekin Services

If you do have an urgent repair, our covid-safe working practices have been designed to keep customers and our staff safe. As part of this we will ask you some questions when you call us and provide you with some information and instruction for things to do before a member of staff visits your home, this includes making sure the room we will be working in is well ventilated.

At this time our offices and area shops remain closed to customers.

Let us know

Please let us know if you, or anyone in your household has Covid-19 symptoms, are awaiting test results and the outcome of those results. This helps us to plan our services and to keep our staff safe.

We would also like to know if you are shielding so we can discuss any additional support you may need.

Hands Face Space

Around 1 in 3 people with Covid-19 have no symptoms and could be spreading it without knowing it. We all need to play a role in reducing the spread of Covid-19. Doing this will help protect your family, your community and save lives:

  • Hands – Wash your hands regularly for at least 20 seconds
  • Face – Cover your face in indoor settings
  • Space – Stay 2m apart from others

Further information

We will continue to keep our website updated with the latest government advice on Covid-19, but you should also check the gov.uk website for the most up-to-date information.


C19 update: New National Lockdown - services unaffected - 5 January 2021

Latest Restrictions

A new national lockdown has been introduced following the Prime Minister’s announcement. This means changes for all of us with measures being bought in to restrict social mixing and reduce the spread of Covid-19 in the community.

Wrekin Services

The latest government guidance states that we can continue to deliver services in a covid-safe way so we will be continuing to:

  • Repair and maintain properties
  • Provide care services
  • Carry out waste management services
  • Provide new lettings

Our proven covid-safe working practices have been designed to keep customers and our staff safe and as part of this we will ask you some questions when you call us and provide you will some information and instruction for things to do before a member of staff visits your home, this includes making sure the room we will be working in is well ventilated.

At this time our offices and area shops remain closed to customers.

Let us know

Please let us know if you, or anyone in your household has Covid-19 symptoms, are awaiting test results and the outcome of those results. This helps us to plan our services and to keep our staff safe.

We would also like to know if you are shielding so we can discuss any additional support you may need.

Hands Face Space

Around 1 in 3 people with Covid-19 have no symptoms and could be spreading it without knowing it. We all need to play a role in reducing the spread of Covid-19. Doing this will help protect your family, your community and save lives:

  • Hands – Wash your hands regularly for at least 20 seconds
  • Face – Cover your face in indoor settings
  • Space – Staying 2m apart from others

Further information

We will continue to keep our website updated with the latest government advice on Covid-19, but you should also check the gov.uk website for the most up-to-date information.


The following articles have now been archived:

  • C19 update: New restrictions and Tier Changes - Wed 30 December
  • Season's Greetingf from Wrekin - Tuesday 22 December
  • C19 update: Wrekin services - Tuesday 1 December
  • C19 update: New restrictions, services unaffected 4 November
  • C19 update: Monday 2 November - New National Lockdown
  • C19 update - Tier 2 - services for customers Friday 30 October
  • C19 update - Three Tier System - Friday 16 October
  • Update - local lockdowns and COVID-19 symptoms - Friay 21 August
  • C19 update - area shops and face coverings - Friday 14 August
  • C19 update - bogus callers and face coverings - Friday 7 August
  • C19 update - delivering services and shielding - Friday 31 July
  • C19 update - face coverings - Friday 24 July
  • C19 update - face coverings, shielding and accessing your home - Friday 17 July
  • C19 update - symptoms and sheilding - Friday 10 July
  • C19 update - 100+ days of lockdown - Friday 3 July
  • C19 update - staying the same for now - Friday 26 June
  • C19 update - new government rules - Friday 19 June
  • C19 update - keeping you updated - Friday 12 June
  • C19 update - our move to more services - Friday 5 June
  • C19 update - our move to more services - Friday 29 May 2020
  • C19 update - reintroduction of services - Friday 22 May
  • C19 update - bringing back services - Friday 15 May
  • Service update - essential services continue - Tuesday 12 May
  • Updated guidance on COVID-19 measures Monday 11 May
  • C19 update Thursday 7 May
  • C19 update and news - Friday 1 May
  • C19 update - Friday 24 April
  • C19 update - continuing to keep you safe - Friday 17 April
  • C19 update - Essential services and visiting your home - Wednesday 15 April
  • C19 update - your safety - Thursday 9 April
  • Supporting your financial wellbeing - 8 April
  • C19 Update – Thank you - Friday 3rd April
  • C-19 Update - moving to essential services - Tuesday 24 March
  • Friday 20 March - C-19 update
  • Thursday 19 March - C-19 update
  • Tuesday 17 March - C-19 update
  • Friday 13 March 2020 - Coronavirus COVID-19
  • 11 March 2020

Please go to the top of the page for most recent updates