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Retirement housing


Information for residents, friends and family members of our ShireLiving or Retirement Living schemes.

It is now possible to spend more time outdoors and groups of up to six people from different households or two households can now meet outdoors including private gardens, as long as social distancing guidelines are followed.

Outdoor visits

Visiting a friend or relative in a communal garden

You can now meet visitors outside in the communal gardens of our ShireLiving and Retirement living schemes. Please be mindful that a high percentage of our residents are over 70 and need to take extra care.

Please see below for more information on this.

To minimise the risk of transmitting COVID-19 we ask that visitors:

  • Do not to visit if they have any symptoms of COVID-19 or have been around someone with symptoms within the last 14 days.
  • Please use the hand sanitiser at the schemes.
  • Adhere to the social distancing rules by staying at least 2m (6ft) away from people of other households.
  • Do not gather in groups larger than six people or two households.
  • Wear face coverings if they are unable to maintain social distance.
  • Do not go inside any buildings except to access the garden or use the toilets.
  • Maintain good hygiene and handwashing practices.
  • Do not gather on apartment balconies. (Outside communal terraces which are accessible externally may be used by visitors).

The size of our communal outdoor spaces varies and space is limited at some of our schemes. Where space is limited please arrange to meet outside of the scheme to enable gardens to be used by residents that are less able to visit other outdoor spaces.

Indoor visits (support bubbles only)

Access to schemes will only be given to essential services and members of support bubbles. If you are part of a support bubble and visiting a scheme please follow the below guidance.

Your safety, our residents safety and our staff’s safety is, as always our number one priority.

To minimise the risk of transmitting COVID-19 we ask that visitors:

  • Do not visit if they have displayed any symptoms of COVID-19 or have been around someone with symptoms within the last 14 days.
  • Use the hand sanitiser at the schemes and maintain good hygiene and handwashing practices.
  • Adhere to the social distancing rules by not mixing with any other household and staying at least 2m (6ft) away from people of other households.
  • Wear a face covering when walking through the scheme. For example when getting to/from an apartment or garden.
  • Do not gather on apartment balconies. (Outside communal terraces which are accessible externally may be used by visitors).
  • Ensure that all children under the age of 16 are accompanied by an adult at all times.
  • Are mindful that many of our residents may be shielding or are over 70.
  • Continue to follow this guidance if you have had the COVID-19 vaccine.

Community Rooms / Resident Lounges

For the time being, our community rooms remain closed. We will review how we can make our community rooms COVID safe once guidance allows us to do so.

Laundry facilities are open, but are restricted to one person using the laundry facility at any time and we ask you to follow safe hygiene measures.

Retirement Living Co-ordinators

All of our retirement living co-ordinators are working and are based from home. They will continue to contact you each day (Monday to Friday) or at a time agreed with you. We have a team of co-ordinators who attend our schemes to carry out health and safety tasks, who also respond to any emergency calls. When they are in and around the scheme you will notice that that they are wearing facemasks.

Face masks

All Group employees and contractors visiting schemes will wear facemasks and have the appropriate PPE. All visitors to the schemes are asked to wear facemask/face covering. Tenants who are able to wear facemasks/face coverings while walking through our communal corridors or using the gardens are encouraged to do so, in order to reduce the spread of infection.

We appreciate that this is a difficult period and thank you for your ongoing patience. If you have any questions or concerns, please talk to a member of staff.

COVID-19 guidance

For the most up to date guidance visit www.gov.uk/coronavirus

If you are aged over 70, you are advised to stay cautious and, if you do go out, to take particular care to minimise contact with others.

If you have been advised to shield

It is important to note that people who are shielding remain vulnerable and should continue to take precautions including adhering to social distancing.

Support bubbles

‘Support bubbles’ help lonely or isolated people who have been most impacted by the social restrictions.

If you live by yourself or are a single parent with dependent children (there is only one adult in your home), you are now able to expand your support network to one other household of any size.

This is called making a support bubble, and means that you can meet indoors or outside, be less than two metres apart, and stay overnight.

Thank you to all of our customers for their support and understanding during this period. We are proactively reaching out to our older and more vulnerable customers, but if any customer is struggling please get in touch with us and we will do our very best to support you.

Please continue to check www.wrekin.com/coronavirus and our social media channels for updates and further information.

01/04/2021