The best way we can improve the delivery of service to you, is to listen to you and act on what you tell us. We will do this in many ways, alongside our normal interactions with you. We offer a variety of ways for you to get involved and influence what we do. Your views matter, and by working in partnership with you, we can make sure that we provide services that you want and value.
During this difficult period we are continuing to actively gather feedback, but to keep everyone safe, we are eliminating personal contact where ever possible, by meeting in a virtual environment.
How can I get involved?
Your views matter to us. By working in partnership with you, we can make sure we provide services you want and value. Being an involved tenant allows you to positively challenge us and make a real difference whilst making friends, building confidence and learning new skills along the way. It will also look great on your CV!
We can offer you a variety of ways to get involved in the management of your home and your feedback helps us to learn where we can make improvements:
Customer Voice Panel
This standalone panel consists of involved residents and up to three Board members. This gives our customers a direct line to the Board. Tenants can put their views across and hold the Board to account for delivering services, addressing issues that are important for customers. As a member, you'll ensure our customers' voice is heard and you can get involved from as little as four hours a month.
The Tenants’ Panel is made up of residents from the wider tenant body to represent all tenants. The panel influences policies, strategies and service delivery, by working with the Group to improve services from the start. As a member, you'll look at what we do and you can get involved from as little as six hours a month.
You can directly contact a Tenant Representative by calling 01952 217201 or 01952 217181. Alternatively email firstname.lastname@example.org or email@example.com.
Customer Assurance Panel
The Customer Assurance Panel reviews our performance against the National and Local Standards. This assures the Regulator for Social Housing, the Group’s Board, employees and tenants that the Group is doing what we say we are doing. As a member, you'll make sure that The Wrekin Housing Group is doing things to the right standard and you can get involved from as little as four hours a month.
Tenant Audit Group
Tenant Auditors work closely with the Group to look behind the scenes of the services we deliver and make recommendations on any improvements they think we should make. Training is provided and as a member, you'll look at how we do things and you can get involved from as little as six hours per month!
If you would like further information or are interested in getting involved, please contact the Continuous Improvement Team on 01952 217326, write to us at: Continuous Improvement team, The Wrekin Housing Group, Colliers Way, Old Park, Telford, TF3 4AW, or email firstname.lastname@example.org.
Who - If you are a tenant you can become a Real Shopper and earn rewards!
What – If you have used any Group service, we want you to tell us how it was - good, bad or indifferent; you could earn up to £30 worth of vouchers a year.
How – You can become a Real Shopper member by contacting us and registering.
You can tell us how we did by:
- Filling out our freepost form
- Calling our free voicemail line.
Why – Most companies have mystery shoppers, but we have 12,500 ‘real’ shoppers that experience our services all the time. We want to know if a service is good or bad or if we’ve done something right or wrong so that we can improve our service to you!
Let us know if you’d like more information by contacting the Continuous Improvement team on 01952 217495 or email email@example.com.
Tenants’ Unite meetings
Our quarterly meetings allow you to discuss and learn more about our services and what we’re doing. They are currently taking place digitally due to COVID-19 and they also give you the chance to have your say. Contact the Continuous Improvement team to register your interest.
If you would be interested in joining the Tenant Unite meetings, please contact the Continuous Improvement team on 01952 217181 or email firstname.lastname@example.org
ShireLiving and Wrekin Retirement Living meetings
If you live in a Retirement Living or Shireliving scheme you can get involved in your regular scheme meetings.
Our customer newsletter is sent out to all tenants twice a year to keep you up to date with news, advice and regional stories; you can tell us what you’d like to read about.
Our surveys are an opportunity to let us know what you think about your home and the services that we provide.
We have a number of volunteer opportunities for you to get involved in. These include helping with social activities and events, serving customers in our community shops or cafés. We run lunch clubs and need help with everything from dominoes and bingo, to supporting people with IT skills or providing friendship and support.
We also offer work experience placements for those looking to gain skills and move into employment. Our opportunities are designed to add value to the community and our customers. We have various hours available to suit you and fit round any existing commitments. If you are interested in donating a few hours a week or developing new skills or growing in confidence, please get in touch with Gill Price by calling 01952 217326 or email email@example.com. In the support and advice section, you will also find information on work experience placements.
Complain, compliment or comment
Tell us whether you’re happy or not with our services by calling 01952 217100, email firstname.lastname@example.org or for more detailed information visit our compliment and complaints page.