Making a Difference
to people's lives

Performance indicators

At Wrekin we pride ourselves on making a difference to people’s lives and strive to improve the services we deliver. We do this in a number of ways including measuring our operational performance on a regular basis and reporting it on a quarterly and annual basis.

We produce reports which are agreed by our Customer Voice Panel in the areas that matter, covering a range of service areas. We report our performance against the areas of the Wrekin customer charter and it is used by the Customer Voice Panel to assess our compliance with the Charter.

2021 - 2022


Quarter 1 – Summary 1 April - 30 June (PDF 640kb)

Learning from feedback

Customer feedback - 1 April - 30 September (PDF 360kb)

Tenants' charter performance report 1 July to 30 September (PDF 1mb)

2020 - 2021


Quarter 4 - Summary 1 January - 31 March and Year End (PDF 653kb)

Quarter 3 - Summary 1 October - 31 December (PDF 537kb)

Quarter 2 – Summary 1 July - 30 September (PDF 528kb)

Quarter 1 – no performance recorded due to COVID-19

Learning from feedback

Quarter 3 - NEW summary report for 1 October - 31 December (PDF 558kb)

Customer feedback report 1 April 2020 - 31 March 2021 (PDF 664kb)

2019 - 2020

Operational performance summary (PDF 164kb)

We are always keen for our customers to get involved. If you would like to find out more or get involved in any way, email us at