Engagement Projects

Throughout the year the Customer voice team engage with customers on a range of projects to better understand the customer experience of our services.  

Details of live projects and how you can get involved can be found on this page. If you would like to have your say, check back at this page or sign up to our Wrekin Voices mailing list

    Help us improve our services through scrutiny

    We’re looking for customers to join a brand‑new Scrutiny Panel, helping to make sure our services meet the needs and expectations of the people who live in our homes.

    Following our merger in January 2025, Housing Plus Group now manages 33,000 homes and employs 2,000 people across Shropshire, Staffordshire, and Telford & Wrekin. As a growing organisation, listening to our customers has never been more important.

    The Scrutiny Panel will be made up of 5–10 customers and will play a vital role in reviewing how well our services are performing, making recommendations for improvement, and helping to ensure we meet the Consumer Standards.

    Panel members will:

    • Review services and performance

    • Represent the customer voice

    • Provide constructive challenge

    • Help shape improvements to services

    • Monitor actions and outcomes

    The Panel will work closely with our Service, Performance and Customer Experience (SPaCE) Committee, helping to ensure customer feedback is listened to and reflected in key decisions. Find out more about how to apply here.

    Heare more about the role from Sarah, chair of the Service performance and customer experience committee.