Policies

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We are keen to hear your views and ideas on our policies. These are a set of ideas and plans that help us make decisions on our services.

We would like your feedback on the draft policies below. Check back at this page to see any new updates or sign up to our Wrekin Voices e-newsletter. If you would like to have your say on an area you're interested in, get in touch at getinvolved@wrekin.com.

Lettings information and gudiance review

Help improve how we share information about our lettings process. We want to create clearer, more helpful customer information, and your experience will really help shape what we do.

Following our customer workshops in the spring we have made a start on some changes and would love your thoughts on how things are shaping up. We are creating two new sources of information. Including, an information leaflet and a more detailed guidance document.

Find a Home information leaflet

Find a Home guidance

Take a look at the documents above and let us know what you think. You can share your views via the online form. Please contact getinvolved@wrekin.com for further information.

Repairs and Maintenance policy review

We know how important a reliable repairs service is to you, it’s one of the things you tell us matters most. We’re reviewing our repairs policy to make sure it’s fair, clear, and works for everyone, and we’d really value your thoughts to help us get it right.

Please take a look at the draft policy and Equality Impact Assessment (EIA) form below and leave your feedback using our online form (click here)

Repair and Maintenance Policy

Equality Impact Assessment

You can share your views via the online form. Please contact getinvolved@wrekin.com for further information.

Customer Engagement Strategy 2026-29 policy review