Making a Difference
to people's lives

Policies

We are keen to hear your views and ideas on our policies. These are a set of ideas and plans that help us make decisions on our services.

We would like your feedback on the draft policies below. Check back at this page to see any new updates or sign up to our Wrekin Voices e-newsletter. If you would like to have your say on an area you're interested in, get in touch at getinvolved@wrekin.com.

Customer Engagement Strategy 2026-29 policy review

The Customer Engagement Strategy sets out how we will work with customers to shape services, improve neighbourhoods and build strong, trusted relationships. The strategy explains why customer engagement is central to everything we do, the different ways customers can get involved, and how feedback will influence both everyday services and key decisions. It also outlines how we will measure success and communicate back to customers about the changes they help to make.

Please take a look at the draft strategy below and leave your feedback using our online form (click here).

Click here to read the Customer Engagement Strategy 2026–2029

You can share your views via the online form. Please contact getinvolved@wrekin.com for further information.