Wrekin Voices - Have your say!
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How would you like to have your say on how we do things here at Wrekin?
Your views matter to us and we’re always looking for people to get involved. By working in partnership with you we can make sure we offer excellent customer service.
There are lots of good reasons to get involved. Maybe there are services that you feel could be improved but you are not sure how to go about it, or maybe you feel we could do something to make your area a better place to live and work. You may simply wish to be more aware of what is going on here at Wrekin and influence what we do.. You could also learn new skills, build your confidence and make some new friends along the way.
There’s a range of different ways to get involved that can work around all the other things you have going on in your life. We are currently developing these opportunities to make it easier for all customers to get involved in some way. However, below are some of the ways you can have your say.
How can I get involved?
Customer Committee: The committee is tenant-led and integral for ensuring our customer’s voices are heard. The committee oversee and can trigger work such as task and finish groups, driving decisions about how we deliver our services. The committee is made up of five tenant members and two Board members. The tenant chair of the committee will also be a full Board member maintaining a direct link to our Board. The committee meet six times a year.
If you are interested in becoming a committee member we are currently recruiting for two members and our tenant chair. You can find out more here or email getinvolved@wrekin.com
Task and Finish Groups: These groups scrutinise our work and look at any areas of concern raised by customers. These groups work together to improve services and ensure customer needs are met. Wrekin tenants are welcome to join any group that interests them.
Tenant led groups: We are introducing a range of other tenant-led groups that help ensure all voices can be heard. Examples of these will include the Tenants Panel, Youth Forum and ShireLiving Group.
Surveys: These are a great way for those with busy lives to have their say. Survey responses really help inform our services and show us where we need to improve.
Events: Our team is often out at community events, meeting customers and organising litter picks to help improve our neighbourhoods. Join us at these events and share your thoughts and ideas with us.
What’s in it for me?
- Help shape services to make them better for customers
- Regular updates about what’s going on at Wrekin
- Meet new people and join a team helping to improve the lives of others
- Gain valuable experience
- Training opportunities
What’s in it for Wrekin?
- Better confidence in our services
- Honest feedback that helps improve services for the benefit of customers
- Better understanding of any problems or concerns our customers have.
- A stronger relationship with our customers who know they are listened to
Get in touch
To express an interest in any of these opportunities or for more information, please email getinvolved@wrekin.com. You can also stay informed by signing up to our mailing list.
Compliment, comment or complaint
We’d like to hear what you think about our services, or you may just have a comment or suggestion on how we could improve. Our compliment and complaints page details how to get in touch.
