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to people's lives

Support With Your Energy Bills

You might be able to take advantage of certain benefits, grants and help offered by the government and energy suppliers.

We know that fluctuating gas and electricity prices are a real cause for concern for many of you.

We provide free help for residents who may be finding it hard to meet the costs of heating their home (this service has been funded by the Cadent Foundation until March 2025)

Our Energy Advisor can help you in many ways:

  • Installing FREE energy saving devices
  • Provide independent advice tailored around you, your home and your family
  • Advise you how to use your appliances economically
  • Assist you with any fuel debt

If you'd like support from our energy advice service, please get in touch.

Your local council may be able to help you via the ‘Household Support Fund’ click here for more information - Get help with the cost of living from your local council - GOV.UK (

Grants from your energy supplier

A number of energy suppliers offer grants to help you meet the cost of your energy bills.

British Gas

OVO Energy



Severn Trent


Scottish Power


Check if you can get a fuel voucher

If you can't afford to top up your prepayment meter, you might be able to get a fuel voucher. This is a code given to you in a letter or in a text message or email. You can use it to add credit to your gas card or electricity key. If you don't have one of these, contact your supplier to get one.

Your local council might be able to help you get a fuel voucher - find your local council on GOV.UK. If you’re still not sure if you can get a voucher, get help from an adviser.

You can use a fuel voucher at:

To use your voucher you’ll need to take:

  • the code and instructions
  • some form of ID - for example, your passport or a bill with your name and address

Check your fuel voucher to see when it expires. You might have to use it within 15 days.

If you have problems using your voucher, contact the organisation that gave it to you - you should be able to find their contact information on the instructions.

Winter Fuel Payments

The Winter Fuel Payment is an annual one-off payment to help you pay for heating during the winter.

You can usually get a Winter Fuel Payment if you were born on or before 25 September 1956.

You’ll automatically get an extra 'pensioner cost of living payment' with your usual Winter Fuel Payment in either November or December.

You should start getting the Winter Fuel Payment automatically once you reach State Pension age, but sometimes you might need to apply. You can find out how to apply for the Winter Fuel Payment on GOV.UK.

Cold Weather Payments

Cold Weather Payments are one-off payments to help you pay for extra heating costs when it’s very cold.

You’ll get a payment each time the temperature drops below a specific temperature for a set period of time.

You’ll only be eligible for a Cold Weather Payment if you already get:

  • Pension Credit
  • Income Support
  • income-based Jobseeker’s Allowance
  • income-related Employment and Support Allowance
  • Universal Credit
  • support for mortgage interest

If you're eligible, you'll get paid automatically. Find out more about Cold Weather Payments on GOV.UK.

Available schemes

Marches Energy Agency - If you are worried about your energy bills, the friendly staff at the Matches Energy Agency are here to help . They can help with billing concerns, changing tariffs, pre-payment meter top-ups, and also check your suitability for grant funding for heating and insulation measures. Call them for free on 0800 677 1307, or email

LEAP - (Local Energy Advice Partnership) can provide help and advice with energy switching, free energy saving measures, money advice and check if you’re eligible for insulation, a new appliance or even a new boiler. Please call LEAP on 0800 060 7567 or apply for leap online.

CONNECTED FOR WARMTH- Connected for Warmth is funded by the Warm Homes Fund, a £150 million national fund provided by National Grid and administered by Affordable Warmth Solutions. Cadent are also contributing towards the cost of the heating systems.

It’s free for eligible households and can also provide a free connection to the gas main if required, ensuring that those in need can benefit from affordable heat and hot water.

Apply for the Connected for Warmth scheme online, or call (free) on 0800 029 4547.

HEART is an initiative to support fuel poor and vulnerable households through the replacement of old, inefficient fridges, fridge/freezers, washing machines and electric cookers with modern, efficient alternatives.

Would you benefit from being on the Priority Service Register? It is a free support service that makes sure extra help is available to people in vulnerable situations. Visit Get help from your supplier - Priority Services Register | Ofgem to check if you are eligible

Our Money Matters Team are here to help

We're here to help

We know that it can be hard to take the first steps to talk about money or get advice, and we’re here to help. We want to make it easier for our tenants to ask for support, whether it’s for budgeting advice or full on debt management. Our friendly Money Matters team are here for you. They offer a confidential, non-judgemental service to support all tenants. Call 01952 217234 or email: