Making a Difference
to people's lives

Customer Assurance Panel

Group's Purpose

Quote from involved resident Margery

The Customer Assurance Panel give extra assurance to residents, employees and the regulator that Wrekin is operating as it should.

As a Customer Assurance Panel member, you will scrutinise Wrekin’s performance against a set of national standards. You will analyse available information and interview employees to gather the evidence you need to influence and positively challenge the organisation

How have the Customer Assurance Panel made a difference?

  • Reviewed the ways we meet the regulatory standards
  • Helped improve complaints handling
  • Highlighted new and improved ways to engage with our younger tenants,