Making a Difference
to people's lives

Customer Voice Panel

Group’s Purpose

Quote from Chris - Involved Resident

As a customer voice panel member, you will help shape the future of Wrekin. You will have a direct line to our Board, allowing you to get your views across and hold us account for the services we deliver and the decision we make.

Your might also be asked to get involved with consultations, focus groups, meetings, and reading paperwork.

How have the Customer Voice Panel made a difference?

  • Asked us to look at how we complete cleaning and grounds maintenance
  • Worked with us on the Customer Access and Engagement Strategy
  • Looked at how we met our own, and regulatory, standards
  • Worked with us on the Customer Annual Report
  • Worked with us on a new approach to how we manage complaints