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If your roof is in poor condition and likely to fail in the near future, we will re-roof your home to modern standards.

Will I be notified when the work will be carried out to my property?

You will receive a letter from the Group to notify you that you are in this years programme. The contractor will then contact you before work is due to start.

If your roof has been identified as requiring a number of repairs, then it may be included within the planned programme.

Who will be doing the work?

We use specialist contractors to do the work. Please be aware that before the roofing work can start other contractors may need access to your property.

Important information:

Before the work starts, scaffolding will be put up around your property and will stay up while the work is going on. If you have children, please ensure they do not climb or play near the scaffolding. You should refrain from smoking around the contractor.

How do I know that I’m giving access to the right people?

Whenever a contractor comes to your home, please ask them to produce their identity card.

Accessing your property

If you are out when the contractor calls round, they will leave a card with a phone number for you to call to arrange another appointment.

Other work we may do when we re-roof

To meet new building regulations, when we re-roof your property we may need to install new roofing felt, loft insulation and roof ventilation.

Other work we may need to do beforehand

Some properties may contain asbestos, so to comply with health and safety regulations we may need to do an asbestos survey before the work can be done. If we already have this information about your property from previous work, a new survey will not be needed. We will also need to gain access to your home to do a gas flue safety check, before and after the work is undertaken.

If you have any overhead electric cables supplying your property, Central Networks will need to come and cover them with a protective casing. If you have a satellite dish and the work causes interference to your television reception, we will temporarily move your satellite dish to another place.

What should I do before the work starts?

You may need to remove items from your loft space to allow the contractors to replace insulation (where needed). The contractors will let you know if you need to do this before they start the work.

Please let us know about any special requirements you may have well in advance, so that we can plan the work better. This may simply mean telling us your holiday dates, because we will need access to your home to do the work, but any helpful information you can give us means we can more easily meet your needs.

Note: You should tell your home and contents insurer if scaffolding is used, otherwise they may refuse to pay a claim.

How long does the work take?

The roofing work normally takes between one and two weeks to complete. Please take care around your property while work is going on.

After the work is completed

After all of the work has been completed, the contractors will re-fix satellite dishes (where needed) and do a final clean-up around your property.

How will I benefit from having a new roof?

  • It will improve the appearance of your home.
  • Your home will be easier to heat and stay warm, which will save you money.
  • The new roof will need less maintenance.

Who can I talk to if I have any questions?

Please call the contact number on your letter or ask for the External Works Team on 01952 217100.

If you would like to give feedback, please see the compliment and complaints page.