Treating vermin and pests
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As outlined in your tenancy agreement, the treatment of vermin and pest control is tenant responsibility.
If vermin or pests are being caused by an issue with the property, you must first carry out treatment of vermin and pests before we can complete any repairs.
We do not treat vermin such as cockroaches, mice or rats, nor do we remove fleas, wasps, bees, and ants. Telford & Wrekin Council offers a service that will deal with pests that are harmful to public health (mainly rats and mice).
We recommend contacting your local authority or council for advice. You can check online for approved pest control contractors in your local area and compare services to find the best solution for your problem.
You can contact Telford & Wrekin council, via their website. For other pest problems such as wasps and ants, you should contact a private pest control company. You can find a list of these in your phonebook or online.
Help with costs
If you will struggle with the cost of paying for vermin or pest control, we can help with this.
Please get in touch should you need any further assistance with costs.
Either contact us directly via our enquiries line on 01952 217100 or through your local housing team who can give some advice or refer you to our free financial advice service. All contact details and housing drop-in locations and times can be found here.
Reporting property issues for repairs
Please ensure you report any issues to our repairs line on 01952 217217 as soon as the pest problem has been resolved.
Any property issues causing vermin or pest problems will be dealt with ugrently to prevent issues happening again.
If a bird gets trapped in your chimney breast and you have a fire in use, please contact the repairs line to ensure no blockages or spillages occur, whilst following the appropriate gas regulations.
If it is that you have fitted your own gas fire incorrectly and have not fitted the correct chimney cowl, this would be a chargeable repair.